Shipping, Returns & Privacy

Shipping

Shipping is free on every order — the cost is already included in our prices, so the price you see is the price you pay.

• Orders ship from Colorado Springs, Colorado via USPS.
• Total delivery time is 5–10 business days from the day you order. That includes our packing time and USPS transit.
• We currently ship within the United States only.

If your order hasn't arrived after 10 business days, email us at orders@northpostgoods.com and we'll track it down.

Returns

Changed your mind? You have 30 days from delivery to return an item.

• Email orders@northpostgoods.com first so we know it's coming and can give you the return address.
• Items must come back in their original condition. Return shipping is the buyer's responsibility.
• Once we receive and inspect the item, we refund the purchase price to your original payment method.
• If an item arrives damaged or we sent the wrong thing, tell us — we'll make it right, including the return shipping.

Privacy

Plain and simple:

• We collect only what we need to take and ship your order: your name, shipping address, email, and payment details (handled by our payment processor — we never see or store your full card number).
• We use your email to confirm and update your order. We don't send marketing email unless you ask us to.
• We never sell your information. We share it only with the services that fulfill your order — the payment processor and USPS.
• Your cart is stored on your own device in your browser; it isn't tied to an account.
• Questions about your information? Email orders@northpostgoods.com and we'll help.